We trust our products
We really care that you receive the best products made by those who made them with passion and love.
For this reason Italianlifestyle offers you a guarantee of the authenticity of all the products purchased on our website.
Each product is subject to a guarantee with international validity of 24 months from the date of purchase according to the conditions specified therein.
How to make an order
- With us it’s simple ad safe!
It’s easy to make a purchase! Just select a product, go to the product’s page, click on “add to cart” and then “go to cart”.
From here, if requested, you will need to enter and confirm the shipping address, select your preferred payment method and then simply confirm the order.
- Web site registration
Registration on Italianlifestyle.shop is mandatory and can be done through the special “account” icon on the Home-Page. The essential data will be requested to formalize the order.
You can receive additional discounts and promotions through coupons. The coupon code must be entered during checkout.
- Payment methods
In order to ensure security and transparency on online payments, Italianlifestyle has chosen PayPal as its only partner, as it is the leader in online transactions. PayPal allows anyone with an email address to securely send or receive online payments. Paypal works like a normal current account: after you have registered online and opened your account, you can perform various transactions. You can associate a credit card, prepaid card or bank account to your PayPal account for free. As soon as PayPal is chosen as the payment method, the user is linked to a secure page where their email and password are requested; at this point the amount is immediately deducted from the PayPal account. For more information on the enabled circuits, visit the site www.paypal.com.
- Payment problems
For any problems related to unauthorized payments or different types of errors, you must contact Customer Service.
- Receipts and invoices
The customer will receive an order confirmation email which will contain a link for downloading the order’s receipt valid for tax purposes. The tax documentation can also be accessed at any time within your reserved area in the Orders section.
Shipping and delivery
ORDER PREPARATION TIMES
For each product is indicated the preparation time and send to our headquarters, to be able to send more products from different suppliers we try to group the order in a single shipment therefore the preparation time will be that of the item that has longer preparation times
All the products are accurately packed and shipped with an express delivery service. In case of damaged parcel please accept with reservation the delivery and inform us what happened so that we can activate any insurance on the transport
Delivery times vary depending on the destination of the order, with the estimated delivery within 2 to 3 working days.
Transport costs are calculated based on weight or volume before proceeding with the payment.
TRACK YOUR ORDER
Once the order is shipped, the customer will receive a confirmation email will contain a link that lets you independently verify the status of the shipment, the order’s status and you can track the shipment at any time.
Return and refund
To be able to receive the return authorization contact our customer service at the email address customerservice@Italianlifestyle.shop .
In case of return due to defects in the product, the costs of return are at our expense, the product must be in the box and complete with each accessory . In case of exercise of right of rethinking the product must be returned at our headquarters in Livorno ( ITALY ) at the expense of the customer . Once we receive the shipment we will arrange the refund to the customer. In case of damaged goods or improper use will be charged the costs of restoration and deducted from the refund due.
RETURNS EXTRA UE
When filling in the customs declaration forms (CN22 and / or CN23), please indicate “Returned goods – Failed sale” and attach them on the package. Please follow the return procedure carefully. If custom duties / charges will be requested, the package will NOT be accepted and it will be rejected (blocked at customs or sent back with any additional costs always borne to the sender).
Italianlifestyle guarantees the authenticity of all the products purchased on the website. Each product is subject to a guarantee with international validity of 24 months from the date of purchase according to the conditions specified therein.